Terms & Conditions – Air Balloon Marrakech

These Terms & Conditions apply to bookings and experiences provided by Air Balloon Marrakech, a hot air balloon company in Marrakech, Morocco. They cover sunrise balloon flights and selected adventure experiences.

1. Introduction

By making an enquiry or booking, customers agree to provide accurate information and follow the booking, safety, and operational conditions that apply to the selected experience.

These terms may apply together with specific details confirmed for an individual reservation.

2. About Air Balloon Marrakech

Air Balloon Marrakech operates sunrise hot air balloon flights near Marrakech. The company also offers selected experiences and combined packages, which may include quad biking, camel rides, buggy activities, Agafay Desert experiences, private flights, and other listed combinations.

All activities remain subject to availability, suitable weather, safety requirements, aviation conditions, and operational arrangements.

3. About the Owner and Operator

Noureddin is the Owner and Operator of Air Balloon Marrakech. He is involved in managing the business, coordinating customer bookings, communicating with guests, organizing pickup arrangements, supporting customers before the experience, and coordinating the operational side of the experiences. His role connects the day-to-day management of Air Balloon Marrakech with the customer service and arrangements provided for hot air balloon and selected adventure experiences.

4. Booking and Reservations

Customers may enquire or reserve through available communication channels, including WhatsApp, telephone, or email. A request or enquiry does not automatically mean that a reservation is confirmed.

Confirmation depends on availability and operational confirmation. Customers should remain reachable after booking in case details about pickup, departure, weather, or other arrangements need to be shared.

5. Customer Information

Customers must provide accurate booking information. This may include the name of the lead guest, the number of participants, accommodation details, pickup location, telephone or WhatsApp number, email address, and other information reasonably needed for the experience.

Customers should update the company if any important booking details change.

6. Payment Terms

Payment for the hot air balloon experience is normally made after the experience. Customers are generally not required to make full online payment through the website before the experience.

Any payment arrangement that differs from this general practice should be confirmed as part of the applicable booking details.

7. Prices and Packages

Prices depend on the selected experience or package. They may vary according to booking conditions, dates, or special offers. The applicable price should be confirmed at the time of booking.

Customers should check the package inclusions, transfers, breakfast, tea, and any other listed details before confirming a reservation.

8. Hot Air Balloon Flights

Air Balloon Marrakech operates sunrise hot air balloon flights from the authorized launch area in the Jbelat/Jbilate area near Marrakech.

Agafay Desert is not the authorized launch area for these balloon flights. Agafay may instead be offered as a separate or combined activity experience.

Flight duration, launch time, landing time, and the full schedule can vary. Exact details are not guaranteed.

9. Weather and Flight Conditions

A balloon flight depends on suitable weather conditions. Wind, visibility, temperature, aviation requirements, and other operational factors may affect departure, launch, flight duration, landing, or the schedule.

Air Balloon Marrakech may delay, reschedule, modify, or cancel a flight when conditions are unsuitable. Safety and aviation requirements take priority over customer preferences and planned time.

10. Safety and Pilot Instructions

Hot air ballooning is an aviation activity. Customers must follow instructions from the pilot and operational team before, during, and after the flight.

The pilot has operational authority during the flight. Safety decisions take priority over customer preferences. Participation may be refused or modified when safety or operational requirements cannot be met. The experience must not be understood as being without risk or as “100% safe.”

11. Pickup and Transportation

Hotel or riad pickup and drop-off may be included, depending on the selected booking or package. Pickup details are generally communicated before the experience.

Pickup time may vary according to accommodation location and operational requirements. Customers should be ready at the agreed pickup point. Traffic, road conditions, and other circumstances may affect timing, so exact pickup times are not guaranteed.

12. Customer Responsibilities

• Provide accurate booking and participant information.
• Provide valid contact details and remain reachable.
• Be ready at the agreed accommodation or pickup point.
• Follow pilot and operational team instructions.
• Follow all safety requirements during the experience.
• Communicate relevant circumstances that may affect participation.

13. Children and Participants

Participation by children or certain passengers may be subject to operational, safety, and suitability requirements. Customers must provide accurate information about all participants before booking.

The company may need to review participant details before confirming a flight or activity.

14. Special Requirements

Customers should communicate relevant participant information before the experience where it may affect safe operation or suitability. This includes information that may affect movement, participation, or compliance with pilot and operational instructions.

Any decision about participation remains subject to the applicable safety and operational requirements.

15. Cancellation and Rescheduling

Customers may cancel or reschedule their experience free of charge and should communicate any cancellation or rescheduling request as soon as possible.

As payment is normally made after the experience, no advance payment or cancellation fee is charged.

If a flight is cancelled or rescheduled due to weather conditions, operational reasons, safety considerations, or official authorization requirements, we will inform the customer and offer an appropriate alternative, such as rescheduling the experience, where possible.

16. Company Cancellation or Operational Changes

Air Balloon Marrakech may delay, reschedule, modify, or cancel an experience because of weather, safety concerns, aviation or operational restrictions, government or authority requirements, or other circumstances beyond reasonable operational control.

Such changes may affect departure, flight duration, landing, transfers, or other arrangements. Safety remains the priority.

17. Additional Activities and Combined Packages

Selected packages may include quad biking, camel rides, buggy activities, or Agafay Desert experiences. These activities may be offered separately or as part of a combined package.

Some activities may involve operational partners. Package details and inclusions should be confirmed before booking.

18. Private Flights and Special Experiences

Private or customized experiences may have specific arrangements for timing, pickup, participants, package inclusions, and operational conditions.

These arrangements should be confirmed for the individual reservation. A private flight remains subject to weather, safety, aviation, and operational requirements.

19. Photography and Video

Photography or video may be offered as an optional service for some experiences. It is not automatically included in every booking. Availability and inclusions should be confirmed before the experience.

20. Privacy and Personal Data

Customer information is handled according to the website’s Privacy Policy.

21. Cookies

Information about cookies used by the website is available in the Cookie Policy.

22. Third-Party Websites and Services

External websites or services may be referenced in connection with information or activities. Air Balloon Marrakech does not control the privacy policies or terms of external websites. Customers should review those terms before using an external service.

23. Liability

Air Balloon Marrakech operates experiences with appropriate care. Safety and operational requirements take priority, and some circumstances may be outside reasonable control.

Customers are responsible for providing accurate information and following instructions. Nothing in these Terms attempts to exclude or limit liability that cannot legally be excluded or limited.

24. Force Majeure

Force majeure may include severe weather, natural events, government restrictions, aviation restrictions, infrastructure disruption, or other circumstances beyond reasonable operational control.

Such circumstances may affect the timing, availability, or delivery of an experience.

25. Changes to These Terms

Air Balloon Marrakech may update these Terms & Conditions when necessary. The latest version will be published on the website.

Last updated: 1 September 2026

26. Contact

For questions about a reservation or its operational details, customers may use the available contact channel provided during booking.

Air Balloon Marrakech

Legal business name: Air Balloon Marrakech

Business address: Marrakech, Morocco

Contact email: contact@airballoonmarrakech.com

WhatsApp / Phone: +212 680 800 069

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